With GDPR being the hot topic in organisations globally, learning and development departments will be in the process of rolling out training to employees to inform them of their rights and responsibilities regarding the new legislation.
Other compliance requirements don’t disappear when something like GDPR comes along, so there is a lot to be thinking about for L&D professionals in creating their compliance content.
Here are 6 tips for you to start creating your compliance content in your Moodle or Totara Learn LMS:
1. Control your own content and use the native tools available:
Moodle and Totara Learn have some great authoring options for your eLearning content, and there are many benefits to using the tools available in your platform without needing to rely on third-party software or vendors.
Whilst eLearning “packages” (typically SCORM) are a popular way of presenting content to learners, there is often a lack of technical expertise in-house and outsourcing can be a costly business. Using the tools already available can save money on the licensing costs of third-party products and ongoing costs of updating the packages. Regulatory changes happen frequently, so having easy access to your content to make changes is a huge time-saver.
There are many activities and resources to be created within Moodle and Totara Learn, including web pages, eBooks, multi-media support, assignments and quizzes. Coupled with clever course administration you can create learning pathways to “unlock” content as your learners’ progress and achieve Badges or Certificates upon completion. For collaborative working there are Wikis, Forums, Live-chat and resource-sharing activities.
If you’re not familiar with course creation in Moodle or Totara Learn, training is a great first step to ensure you maximise the benefits of the tools available.
There are a few understandings of what constitutes as “micro-learning”, but creating smaller, bite-sized chunks of content is no new idea, and it is a crucial one to remember when designing your courses. Moving away from an approach of a long eLearning course can be fully embraced with Moodle and Totara Learn.
Creating content directly in your LMS can help to create resource-based courses, where learners can complete the training but also have easy access to a specific resource at their time of need. Many workers are not office-based and will find it difficult to set aside much time for training, so keeping your content short will help your learners access the content they need.
There are many options available in both platforms for creating and sharing short-form content. Create web pages, book resources and blog posts for quick information, or simply drag and drop media and infographics; tagging each item for easy access.
If you want to incorporate spaced practice with your micro-learning, where learners can practice new skills over time from various activities, Totara Learn has a Program feature to group courses together and send scheduled e-mails with customisable messages. This could be used to send a daily e-mail encouraging learners to log on and access the latest material in the programme.
Using scenarios in compliance training is a great way for learners to act out the decisions they may need to make when faced with a real-world compliance issue. You can present options to decide on and provide a safe environment to practice and see the consequence of their action. This is great for high-risk compliance issues and really helps to embed the knowledge as you are showing them why a certain decision is the wrong decision.
The Lesson activity is popular for scenario-based training as it enables you to present content and ask a question before moving to the next page. You decide which page the learner goes to depending on the answer they give, creating an interactive branching scenario exercise. There is no limit to the branching options with the Lesson and can be designed as a throw-back to the “Choose your own adventure” story-books!
Other features that make the lesson great for scenario-based training include immediate feedback on each decision you make, the chance to take a practice attempt, collecting points as you progress and a visual progress indicator. To add some competitive edge to your exercise, try adding the “Activity results” block to show your learners the Top 3 scores and who achieved them.
There are many tools available for encouraging communication and collaboration between learners within a Moodle or Totara Learn course. It could be easy to overlook these for a compliance-focused topic but sharing thoughts and experiences can be valuable in compliance training and improve the learning outcomes.
One example could be to use a Forum activity and ask learners to give examples of what they may consider to be a breach of a policy or regulation and discuss why and where they’ve seen this before. Forums can also be used to present a question (e.g. a compliance scenario) to the group and ask them for their answer (solution to the scenario). The twist with this is they don’t see each other’s response until they have provided their own answer, ensuring honest answers and a variety of input from your cohort.
Get your learners collaborating and creating their own content by adding entries to a course Glossary, where they can also rate and comment on other entries. They could be building a collaborative list of compliance FAQs or situations they have experienced and how they worked through them. This glossary then naturally doubles up as fantastic ongoing resource for your learners to call to in the time of need.
Assessing learners’ knowledge on a subject by multiple choice questions in a quiz is a common method of assessment. As we all know, this type of assessment is prone to guessing as there is always a reasonably high chance of guessing it correctly. An alternative to this in Moodle and Totara Learn is to add an extra level of questioning to assess the learner’s confidence in the answer they give.
This type of questioning provides a more accurate way of assessing the learner’s true understanding of the topic, both for the instructor and the learner.
The points for each question range from +3 to -6, so there’s a lot to consider for a quick guess. Correct answers with a low certainty don’t achieve the fullest marks possible (1 out of 3), whilst incorrect answers with a high certainty attract a penalty of -6. With a leader-board displaying the results, you may think twice about what you know and don’t know!
With the right feedback this assessment can help improve the learning outcomes, as it rewards honesty, encourages further study of the material and, with practice, leads to more confidently competent learners. This can be used to great effect in a compliance course as your learners will be really thinking about how they know the correct answer leading to a more informed, compliant workforce.
Compliance training is often run periodically, with learners required to re-complete the training to prove they understand what is expected from them. Totara Learn uses Certifications to create renewable training programmes with scheduled notifications reminding learners to certify and re-certify.
Typically, the first time you complete training it is more intensive, whereas the ongoing training is more of a refresher. Your learners will be busy in their day-job and may have difficulty finding the time to complete the regular compliance training, so you may not want to present the same content to them on year 2 as they completed in year 1.
Certifications allow you to define a “re-certification path” so you can choose whether learners complete the same training as the first time, or on subsequent years they can complete different courses. This provides an opportunity to create smaller, refresher courses for the ongoing training, with the basic content and an assessment to prove their knowledge.
Making training relevant to your learner’s experience, whilst respecting their busy schedule, will be appreciated by your learners and help improve the overall engagement and satisfaction with the LMS.