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"It was about impact and the ability to reach more people, which is so important for us.”
"It was about impact and the ability to reach more people, which is so important for us.”
LGBT Youth Scotland
How to effectively manage customer training with your Learning Management System
Easy management
Managing courses, users, and day-to-day admin is made much easier via dashboards and a centralised location for all your training materials. This helps your customers to easily get the answers they are looking for – online and on-demand
Create content efficiently
Build, edit, deliver and manage customer training courses swiftly, with a set of intuitive admin tools that enables e-learning materials to be quickly updated and easily delivered to different learning audiences. This allows for product and service changes (e.g., UI updates, new features) to be communicated quickly and easily.
Deliver a variety of content
Build engagement with intuitive interfaces that make learning easy and fun. Use an array of SCORM-conformant videos, podcasts, presentations, assessments, quizzes and games to liven up your customer training. Moreover, the best LMS solutions will have features that support social learning so customers are also empowered to learn through different social channels.
Track & manage success
Your LMS should allow you to easily track and manage training completion with extensive, in-depth reporting features. Automation and workflows should enable smooth delivery of reports to appropriate managers to provide the metrics on customer learning activity. Insights gained from analytics and reporting can then be used to improve learning programmes, and, by extension, customer success.
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