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How Princess Alice Hospice cut 100% of printing costs and scaled care training

“The availability of social functionality within Moodle allows the organisation to generate feedback, discussions and for use internally for its mandatory training requirements.” 

Princess Alice Hospice team

Industry

healthcare

Use case

Volunteer Training

Solution

Moodle LMS

Outcomes at a glance

Eliminated 100% of printing costs

No. Users

+1200 volunteers

Sector/Use Case

Healthcare
Volunteer Training

Phuong Hong Nguyen

Digital Marketing Executive

  • Published
  • April 24, 2026

How Princess Alice Hospice eliminated 100% of printing spend and trained 200+ learners across a 1,500+ workforce

Princess Alice Hospice is a UK-based hospice organisation and healthcare charity providing specialist palliative and end-of-life care. It supports patients and families across its local communities, while also relying on a large network of over 300 staff and 1,200 volunteers to deliver care and support services.

Alongside its clinical mission, the hospice is also a provider of palliative care education, delivering training that helps professionals and volunteers better support people at the end of life. Its long-standing European Certificate in Essential Palliative Care has been a cornerstone programme for over a decade.

The Challenge

Before partnering with Hubken, Princess Alice Hospice was delivering its palliative care training through a long-established, paper-heavy approach that had become increasingly difficult to scale.

  • Print-dependent delivery model: All training materials were produced, printed, and distributed physically, creating ongoing cost and operational burden.
  • Rising cost pressure: Printing and postage expenses were steadily increasing, diverting funds away from frontline care and education.
  • Limited reach beyond local delivery: The programme’s reliance on physical materials restricted access for learners outside the immediate geography of the hospice.
  • Fragmented learning experience: Course content and supporting materials were delivered in a largely manual way, making it harder to maintain a consistent learner journey across cohorts.
  • Increasing demand for flexible access: Staff, volunteers, and external learners were expecting more accessible, self-paced learning options that the existing model could not easily support.

These challenges highlighted the need for a scalable digital learning approach that could reduce operational cost, expand reach, and provide a more consistent and accessible training experience without losing the human, reflective nature of palliative care education.

The Solution

Princess Alice Hospice partnered with Hubken to implement a fully hosted, custom-branded Moodle LMS designed specifically for scalable, collaborative learning.

  • A collaborative learning experience:  Recognising the emotional complexity of palliative care education, the platform was designed to prioritise interaction over static content. Forums, chat, and wiki tools were embedded to encourage reflection, discussion, and peer-to-peer learning.
  • Fully managed delivery: Hubken provided end-to-end hosting, setup, and platform support. This removed the need for internal technical management and allowed the hospice team to focus on learners rather than systems.
  • Scalable, cost-efficient infrastructure: Built on open-source Moodle, the platform enabled growth without licence costs, allowing savings to be redirected into care delivery and training development.

“The availability of social functionality (such as Forums, Chat and Wiki) within Moodle allows the organisation to generate feedback, discussions and for use internally for its mandatory training requirements.” 

Princess Alice Hospice

The Impact

The migration to the Hubken-hosted Moodle LMS completely modernised the charity’s delivery model, resulting in significant operational savings:

  • Cost Elimination: The charity successfully eliminated the heavy financial burdens of printing and posting physical course materials, allowing them to reinvest those funds into frontline care.
  • Distance Reach: The platform seamlessly facilitated the rollout of their flagship distance learning programme, successfully enrolling over 200 external candidates and breaking down previous geographical barriers
  • Internal Efficiency: The Moodle LMS now acts as a centralised hub to support the mandatory internal training requirements for their entire workforce of 300 employees and 1,200 volunteers.

This was more than a technology upgrade – it was a structural shift in how the hospice delivers learning.

By removing 100% of printing spend and introducing a managed digital learning environment, Princess Alice Hospice has created a model that is not only more efficient, but also more accessible, scalable, and aligned with the human nature of palliative care education.

 

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