“I would recommend Hubken for their partnership approach, know-how, and focus on value for Arriva. Their understanding of our needs has augmented our own skills to help drive adoption and rollout”
Lee Mulvaney, Head of Enterprise Services, Arriva
Digital Marketing Executive
Arriva is one of Europe’s largest public transport providers, operating bus, coach, train, tram, and waterbus services across nine countries. The organisation employs tens of thousands of people across a highly distributed and multilingual workforce, spanning both operational and corporate functions.
Given the scale and complexity of its operations, Arriva requires a consistent, reliable, and scalable approach to learning and development, particularly for compliance training that must be delivered across multiple regions, languages, and regulatory environments.
With more than 39,000 employees operating across 12 countries, Arriva faced the challenge of delivering consistent compliance training to a large and diverse workforce. Training was managed across multiple business units and regions, creating inefficiencies and increasing the administrative effort required to monitor progress and maintain compliance.
Key challenges included:
“Hubken LMS really works for our users. It’s interactive and easy to navigate. It gives learners exactly what they need, and administration is intuitive and gives me the flexibility I need. I love the fact that it’s fully responsive – it makes my life easy because if somebody in the business asks ‘Can it do this?’, my answer is always yes. This makes the business happy, and that in turn makes me happy!”
Rob Waggott
ERP SAP Training Consultant at Arriva
To address these challenges, Arriva partnered with Hubken to implement a scalable learning platform capable of supporting compliance training across a large, multilingual workforce.
Key capabilities included:
Automated compliance management: Mandatory training is automatically assigned based on employee profiles, with reminders sent to both learners and managers to help ensure completion within required timeframes.
Multi-language learning delivery: Standardised training content is delivered in 14 languages, providing a consistent learning experience for employees across Europe.
Advanced reporting and analytics: Integration with Arriva’s existing systems enables real-time dashboards and localised reporting, giving managers greater visibility into compliance performance, completion rates, and learner progress.
Centralised learning management: Compliance, onboarding, and corporate training are delivered through a single platform, simplifying administration and creating a more consistent learner experience across the organisation.
Scalable multi-tenancy architecture: Different operating companies can manage their own learning environments while benefiting from a single, group-wide platform.
Since implementation, Arriva has achieved significant improvements in compliance performance, operational efficiency, and learning scale:
Head of Enterprise Services, Arriva
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