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Frequently asked questions

Sharing our e-learning experience to help guide your decisions

FAQs

What is an LMS?

An LMS is a software platform that helps you create, manage, and deliver eLearning courses. Our learning management packaged solution (HubkenCore) delivers the design, functionality, flexibility and security to scale for any team and use case needed.

What is an LXP?

Learning Experience Platforms (LXPs) are the natural next ‘evolution’ of an LMS and are much more employee-centric than organisation-centric with regards to your employees learning experience.  An LXP is much more collaborative and user-driven, enabling your learner’s to forge their own e-learning and online training paths alongside the organisation’s learning paths.  Users are able to curate their own playlists and engaging content and share it with their work colleagues.  

Why should I use an LMS?

A good LMS can significantly improve many of your usual business operations, streamlining and automating many admin tasks that are currently eating up large amounts of your employees’ time.  Our LMS Solutions are designed to fit the workflow of you and your people, making it easy to train, onboard new employees, ensure compliance, collaborate amongst teams, and minimise costly face to face training.

What are the features of an LMS?

The key features of an LMS that empower you to accomplish all of those goals:
    • E-learning content management tools
    • Assessments and testing
    • Hierarchies / role management
    • Automation
    • Mobile learning
    • Reporting
    • Communication and collaboration
    • Gamification

What is social learning in an LMS?

Your LMS should enable social learning, empowering learners by giving them the ability to talk to one another, upload and share their own content and interact with learning content, seeing newsfeeds, comments, shares, chats, etc.  This is important because informal learning is integral to how your teams learn in today’s social media era.

Why is reporting and analytics important in choosing my LMS?

A good modern LMS has reporting that administrators can run, and some that managers and learners can see. They tend to fall across three levels:
    • The individual - the ability to look at assessments, course completions, points/badges earned, compliance and progress through programmes
    • The course - shows how many of your learners have/have not completed the material, how teams are performing, and the ability to make changes to courses if they’re not achieving what’s required.
    • System-wide - shows how engaged your learners are with the system - how many people are logging in over a given timeframe, how they interact with the system, how active they are, etc

What is SCORM?

In the LMS world, it is inevitable that you will come across SCORM, which stands for Shareable Content Object Reference Model. In a nutshell, SCORM is a simple way to package and share online training content. When you build SCORM content, it downloads to a .ZIP file which simply ‘slots’  into a compliant LMS and it works.  All our LMS solutions are SCORM compliant!

What does open-source mean?

Open-source LMS tools are often free to use and customise - unlike proprietary software with restrictive copyright licences (meaning you can't change source code to improve the design). Essentially, this means that an open-source LMS allows more customisation without necessarily having to purchase expensive licences.  Moodle LMS is probably the best known open source LMS solution.

What does SaaS mean?

Software as a service (SaaS) is a software distribution model in which a cloud provider hosts applications and makes them available to end users over the internet.  We offer a SaaS LMS (HubkenCore) solution that is packed full of features and doesn’t require you to install specific hardware or software to access and use it. Easily scalable, our popular LMS solution is easy to implement, low maintenance, secure and flexible.

How secure are your servers?

We employ 256-bit SSL encryption to secure the transmission of data between your platform and our secure data centre, protected by the best encryption keys in the industry.  HubkenCore is a web-hosted, cloud-based  learning management system, but you can be reassured that our servers containing the software application and your data are housed in secure, world-class, professionally run facilities.

Which LMS is right for me?

There’s no straightforward answer to that question. The short answer to which LMS platform is best for you is that it depends on what you want to do. The best way to answer that question is to contact us directly and we’ll help guide you through finding out what your ideal LMS looks like.  No obligations! We also have a helpful guide for choosing your ideal LMS.  

How much does your LMS cost?

HubkenCore’s learning management bundle is designed to be cost-effective and very flexible. Costs are based around the number of individual users, with an escalating discount for greater numbers of users.  Our solutions can cost as little as a cup of coffee per employee/month.  For more information about our pricing and what’s included, visit our pricing page.



Does Hubken offer free trials?

We don’t offer free trials of the platform.  We genuinely feel that our e-learning solutions are world-class and represent fantastic value.  We spend as much time as needed to ensure that all your requirements have been addressed and never oversell our platform. We don’t feel that it’s worth our client’s valuable time to set up a limited free trial…we’d rather spend that time ensuring we are delivering their ideal LMS solution.

Does Hubken offer discounts for charities?

Yes, we do offer a 10% discount to registered charitable organisations - but this only applies to orders over £3000.

Does Hubken offer site migrations?

Migrating from one learning management system (LMS) to another can be challenging for many organisations and many customers may feel that it is too difficult or expensive to make the switch. However, we have created a clearly structured migration process, making the move significantly easier and minimising the risk of any nasty surprises.  With over 20 years of designing and hosting LMS solutions, we make any migration as straightforward as possible for you to move from your current platform to a learning platform that better meets your requirements.

Is Hubken in the G-Cloud marketplace?

Hubken is pleased to be an LMS supplier on the G-Cloud framework, enabling us to deliver our Totara Learn and Moodle LMS solutions to public sector organisations in the UK.

What kind of support do you offer?

We offer unlimited support as standard for all our clients.  You can also issue a support request directly from within your HubkenCore portal's dashboard, giving you the confidence that your e-learning solution is being managed in the most efficient way.

Do you offer plans with bigger user limits?

We offer multiple tiers of users so that if you need to increase the number of active learners, it’s a very simple process.  We also offer  custom plans tailored to your needs for users over 20,000. Contact us directly for more information on custom plans.

What kind of training do you offer to administrators and instructors?

Administrators will be trained on how to manage your overall HubkenCore LMS account, either Totara or Moodle. This includes managing your instructors, users, content creation and management, reporting features, e-commerce or payment system management (if purchased as part of your solution). Instruction will also cover training in content creation, quiz/assessment creation and management, user management, forums, reports, and any other relevant LMS features. This training is web-based and is very easy to understand. It’s also recorded so that you can always go back to it as and when required.  We also offer additional training sessions if a refresher is needed or new joiners need to be trained upon the system.
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