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St. Helens Council

Ensuring compliance within their organisation

St. Helens Council achieves over 1,600 employee certifications within four weeks of implementing Hubken's Totara Learn.

St. Helens Council had a vital requirement to ensure compliance within it’s organisation. This case study covers the challenges they faced and how Totara Learn was able to meet these objectives within a short time period.

  • Customer: St. Helens Council
  • Industry: Local Government
  • Location: UK
  • Solution: Totara
MQL Nurture Workflow - St Helens Council
"Their extensive provision of services, all met with our budget requirements. We like that we can rely on them as someone to go to whenever we need it."

St Helens Council

Anne Kirkman

The challenge

A key influence in driving change was the requirement to comply with Data Protection regulations. Failure to comply carries significant fines and the Council faced increasing pressure to achieve high compliance rates throughout its workforce.

Their requirement was a learning platform with a managed hosting solution which could be used for employee training, comprehensive reporting and tracking team activity.

In addition, the council wanted a personalised platform which could be integrated with their bespoke in-house HR system, had low administration costs and would improve learner engagement.

The solution

Council

In December 2016 St. Helens Council appointed us to deliver a learning system to meet their objectives. We recommended a solution based on the open source platform Totara Learn, in a fully managed, ISO 27001 certified hosting environment, removing the burden of hosting in-house.

Totara Learn is distributed under an open source licence so there are no per-user licence fees and the Council benefits from a cost-effective subscription for access to the latest versions.

We worked with St. Helens to develop a brand-matched design reflecting their corporate website’s look and feel for their learning platform, ensuring a familiar and consistent experience for their users. Comprehensive training from us equipped the e-learning team with the knowledge and skills to maintain a successful and engaging LMS.

St. Helens carried out a 3-month pilot test on their data protection course, introducing the system to over 1,900 users. Certifications, flexible reporting, SCORM packages, quiz activities and System integration were specific platform features of Totara Learn that have also led to the Council meeting their initial objectives.

The results

Totara Learn has been very well received and evidence reaching the Council’s initial objectives is very clear as within the first 4 weeks of launching Totara Learn

1,600

employees had successfully
completed the Data Protection
training and achieved certification.

88%

logging in to complete training since
its launch 5 months ago

99.9%

site uptime since their launch

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